Privacy Policy

Welcome to Betterhalf.lk, the online matrimonial portal committed to providing matrimonial services. This privacy statement applies solely to Betterhalf.lk. As we value your right to privacy, we have formulated this privacy policy outlining the information we collect from you. Your disclosure of information is voluntary. By accessing the website and/or providing your information, you consent to the collection and use of the disclosed information in accordance with this Privacy Policy. If you do not agree to the use of your information, please refrain from using or accessing this website.

Information Required for Website Usage

To use our website, we collect information from members and visitors applying for various services. This information may include, but is not limited to, email address, name, date of birth, educational qualifications, a user-specified password, mailing address, zip/pin code, telephone/mobile number, or fax number. We utilize a secure server for credit card transactions and employ Cookies to store login information. Cookies are small files placed on your hard drive to assist in providing our services. Additionally, we may use Cookies placed by third parties on certain pages.

Additional Information Collection

For users establishing a credit account, additional information, including billing address, credit/debit card number, expiration date, and tracking information from cheques or demand drafts, may be collected. User information collection depends on interactions, choices, and product features used.

Usage of Personal Information

We use personal information for authentication, account access, data analysis, usage trends, and to improve our website. We may also collect data related to device ID, log files, geographic location, and device information/specifications automatically.

Account Security

Users are responsible for safeguarding their BM login credentials and restricting access to their account. We do not ask for passwords, and users are cautioned against sharing passwords. Users accept responsibility for all activities under their account.

Registration

We expect fair and honest completion of the online registration process, providing true, accurate, and current information. We reserve the right to suspend or terminate membership if information provided is found to be untrue, inaccurate, or incomplete.

Information Sharing

We may share identifiable information with associates/affiliates/subsidiaries for marketing purposes. Information is handled with utmost care and security, and we cooperate fully if required by law.

Information Retention

We retain information for as long as users subscribe to our services, enforce agreements, perform audits, resolve disputes, establish legal defenses, pursue legitimate businesses, and comply with applicable laws.

Security Precautions

We implement organizational and technical security measures to protect personal information. However, we cannot guarantee 100% internet security.

Change of Privacy Policy

The Privacy Policy may change without notice, and updates will be reflected on the Privacy Policy page.

Grievance Handling

The Grievance officer is available between 9 am to 4 pm from Monday to Saturday, excluding Sundays and Public Holidays in Sri Lanka.

Cancellation/Refund Policy

Cancellation of Membership: Individuals can withdraw their Betterhalf Membership by logging into their profile and following the steps to eliminate their profile.

Refund Policy: Membership fees are non-refundable under any circumstances. Membership is for sole, personal use, and termination of membership is at the member's discretion.

Thank you for reviewing our Privacy Policy. If you have any concerns or questions, please contact our Grievance Officer during the specified hours.