Introduction
Welcome to Betterhalf.lk, the online matrimonial portal committed to providing matrimonial services. This privacy statement applies solely to Betterhalf.lk. As we value your right to privacy, we have formulated this policy outlining the information we collect from you. Your disclosure of information is voluntary. By accessing the website and/or providing your information, you consent to the collection and use of the disclosed information in accordance with this Privacy Policy. If you do not agree, please refrain from using or accessing this website.
Information We Collect
To use our website, we collect information from members and visitors applying for various services. This may include (but is not limited to): email address, name, date of birth, educational qualifications, a user-specified password, mailing address, zip/pin code, telephone/mobile number, or fax number. We utilize a secure server for credit card transactions and employ cookies to store login information. Cookies are small files placed on your device to assist in providing our services. We may also use third-party cookies on certain pages.
Additional Information Collection
For users establishing a credit account or purchasing paid services, additional information may be collected, including billing address, credit/debit card number, expiration date, and tracking information from cheques or demand drafts. The information collected depends on your interactions, choices, and the product features you use.
Use of Personal Information
We use personal information for authentication, account access, data analysis, monitoring usage trends, and improving our website. We may also collect device ID, log files, approximate geographic location, and device specifications automatically.
Account Security
Users are responsible for safeguarding their Betterhalf login credentials and restricting access to their account. We do not ask for passwords, and users are cautioned against sharing passwords. Users accept responsibility for all activities under their account.
Registration
We expect fair and honest completion of the online registration process, providing true, accurate, and current information. We reserve the right to suspend or terminate membership if information provided is found to be untrue, inaccurate, or incomplete.
Information Sharing
We may share identifiable information with our associates, affiliates, or subsidiaries for marketing or service-related purposes. Information is handled with care and security, and we will cooperate fully where disclosure is required by law.
Information Retention
We retain information for as long as you subscribe to our services and as necessary to enforce agreements, perform audits, resolve disputes, establish legal defenses, pursue legitimate business purposes, and comply with applicable laws.
Security Precautions
We implement organizational and technical security measures to protect personal information. However, no method of transmission or storage on the internet is 100% secure.
Changes to this Policy
This Privacy Policy may change without prior notice. Updates will be reflected on this page.
Grievance Handling
The Grievance Officer is available between 9:00 AM and 4:00 PM, Monday to Saturday (Sri Lanka Time), excluding Sundays and public holidays.
Cancellation & Refunds
Cancellation of Membership: You can withdraw your Betterhalf membership by logging into your profile and following the steps to delete your profile.
Refund Policy: Membership fees are non-refundable under any circumstances. Membership is for personal use only, and termination is at the member’s discretion.
Child Safety & Protection Policy
Our platform strictly prohibits any form of child sexual abuse and exploitation (CSAE). We do not allow content that exploits or endangers children. We comply with all relevant laws and cooperate with law enforcement. Any violations will result in immediate action, including content removal and reporting to authorities.